Frequently Asked Questions

Star Tech Middle East is a full-service IT solutions provider headquartered in Qatar. We deliver enterprise infrastructure, cybersecurity, networking, ERPNext implementation, managed IT support, and authorised hardware from leading global brands to businesses across Qatar, Oman, UAE, and the wider GCC.

Our headquarters is in Doha, Qatar. We serve clients throughout Qatar and the GCC region, with project delivery and support capabilities across Oman and the UAE.

We work with organisations in oil & gas, banking & finance, healthcare, retail, government, education, hospitality, construction, logistics, manufacturing, and professional services — from SMEs to large enterprises.

You can reach us by phone at +974 7049 2558, email at Sa***@*********ys.net, or WhatsApp at the same number. Visit our Contact page to send a message or request a consultation. We respond within 24 business hours.

Our services include IT infrastructure (servers, storage, virtualisation), cybersecurity (Fortinet NGFW, assessments, MSSP), networking & Wi-Fi, cloud migration, ERPNext consulting and implementation, surveillance/CCTV, and managed IT support with SLA-backed helpdesk.

Yes. We provide managed IT support packages with proactive monitoring, patching, backup verification, and Qatar-based engineers. Contracts are tailored by user count, sites, and service level (response/resolution times).

Absolutely. We are ERPNext specialists — from discovery and gap analysis to deployment, data migration, training, and ongoing support. We also integrate ERPNext with accounting, HR, inventory, and third-party systems.

Yes. Our free IT Assessment tool gives you an instant readiness score and recommendations. For deeper engagements we offer vulnerability assessments, Fortinet security architecture reviews, and compliance-aligned audits.

Star Tech periodically evaluates franchise and authorised partner programmes in select GCC markets. Contact our business development team for current availability and territories.

Partners receive brand guidelines, product training, vendor authorisation support, marketing assets, lead referral where applicable, and access to Star Tech’s technical pre-sales and engineering resources.

Submit an enquiry through our Contact page with the subject “Franchise Inquiry” including your company background, target market, and experience. Our team will schedule an introductory call.

Requirements vary by territory but typically include relevant IT or retail experience, financial capacity for inventory and operations, a physical or virtual sales presence, and commitment to Star Tech brand and service standards.

Browse and purchase at startechstore.com or visit our Doha office. Enterprise quotes and bulk orders are handled by our sales team via phone, email, or WhatsApp.

We are authorised partners for Cisco, Fortinet, HPE, Dell, Hikvision, Lenovo, Microsoft, and many more — covering networking, servers, laptops, security, surveillance, and software licensing.

Yes. All products sold through Star Tech include manufacturer warranty support. We also offer extended warranty, installation, configuration, and annual maintenance contracts through our service team.